Volvo Position Statements

Wanted to give you guys an update. I had to pay $2,575 JUST for an estimate! The photos included a letter from them accepting fault and trying to offer me $300 then $400 to take off my review. Original post is below:

DO NOT GO HERE, had to pay $2,575 for an estimate!

They will screw you over! I would give ZERO stars if I could.
3/19/18: I came to SW collision and informed Terrell about interest in services which was only an estimate to fix my bumper and that I DON'T want to fix the car.
3/21/18: Was when they completed the estimate.
3/22/18: Was when State farm came to look at car provided estimate, which was when I informed SW collision I wanted to come get the car and pay out of my own money.

They told me that they needed to get paid by State Farm, and for me NOT to contact them as it will prolong the process to obtain my car. I called them 12 TIMES from 3/21/2018 to 4/6/2018, to check on getting my car. They were holding my car to charge me for "storage fees ($110/day)," even though I was ready to pay for it on 3/22/2018. They gave me my car back in SHAMBLES, as seen in the photo in my profile. The total I should have paid only $705, which included: 2 days of storage $110/day, $300 for 6hrs of labor and $295 for "vehicle loss process," but I had to pay $2,575! I asked for a refund, they admitted to fault and offered me $330 and when I declined they offered me $400 and asked me to sign a letter of acceptance, which I did not. They didn't put my bumper on correctly and it fell off immediately, took apart my trunk and convertible and didn't put it back together; now my convertible is not able to work appropriately.

The staff are amazing. They are a legit shop. I work in the insurance claims industry and I know exactly how the process is supposed to go. They were spot on and went way above and beyond for me. I just found my lifetime body shop! Every interaction with any of the staff was no less than stellar. It's rare find!

Southwest Collision was amazing, from the time I arrived to the time I picked up my car. I had the pleasure of working with Chris and he kept me up to date on what stages they were in with my car. The ladies at the front desk couldn't be sweeter. They genuinely wanted to make sure I was okay form my accident and were great every time I was in. Not to mention my car looks brand new again! I could not be happier :)

This is awesome! Very professional service and genuinely friendly. It was refreshing to have someone else care about my vehicle as much as I do. I’m definitely a promoter and would refer them to anyone.

Brian and George took amazing care of me and fixing my Mercedes AMG after my my rest end accident. It had some significant damage and they made it better then brand new when time came to pick it up .I couldn't be more satisfied with this body shop. I'll be using and referring this body shop for years to come. Thanks again guys!