Southwest Collision and Car Care Center
Factory Certified Collision Repair Provider
622 S. Hacienda Dr. Tempe AZ. 85281
1 out of 5 starsposted 2 weeks ago
DO NOT GO HERE, had to pay $2,575 for an estimate!
They will screw you over! I would give ZERO stars if I could.
3/19/18: I came to SW collision and informed Terrell about interest in services which was only an estimate to fix my bumper and that I DON'T want to fix the car.
3/21/18: Was when they completed the estimate.
3/22/18: Was when State farm came to look at car provided estimate, which was when I informed SW collision I wanted to come get the car and pay out of my own money.
They told me that they needed to get paid by State Farm, and for me NOT to contact them as it will prolong the process to obtain my car. I called them 12 from 3/21/2018 to 4/6/2018, to check on getting my car. They were holding my car to charge me for "storage fees ($110/day)," even though I was ready to pay for it on 3/22/2018. They gave me my car back in SHAMBLES, as seen in the photo in my profile. The total I should have paid only $705, which included: 2 days of storage $110/day, $300 for 6hrs of labor and $295 for "vehicle loss process," but I had to pay $2,575! I asked for a refund, they admitted to fault and offered me $330 and when I declined they offered me $400 and asked me to sign a letter of acceptance, which I did not. They didn't put my bumper on correctly and it fell off immediately, took apart my trunk and convertible and didn't put it back together; now my convertible is not able to work appropriately.
5 out of 5 starsposted 2 months ago
I had my 2015 Audi A8 repaired there after a small parking lot mishap. They literally took care of everything and Brian took incredible care of me. From arranging for my rental car to getting the repairs authorized through the idiot that hit me insurance company ( yes he fought to get the car repaired correctly with factory OEM parts ) to flawless communication through the entire process. When the car was delivered it was cleaner than when I picked the car up from the dealership.
It was one of the BEST costumer service experiences that Ive ever encountered..
AND.. The repairs were flawless.. Brian, your team is amazing!
4 out of 5 starsposted 1 week ago
When I went to the shop, the guy was excellent, and the lady in front desk was amicable. That made me believe that they could do a great job.
But after that, I received a call back (just today/ March 22/18-09:54am) makes me very mad. The lady on the phone (Casey something?) very rude and spluttered due to the phone call cuts out( I couldn't hear her well). I misunderstood that she was calling from the Southwind Insurance Company instead of the Southwest Collision, she did not understand and keep saying: have a good day bye bye sir(badly) with no patient and further explanation.
This sudden call ruins all my good mood in the morning and makes me want to try to go another place. This is absolutely not the right way to call back to check if your customer is still interested in your business. They should make an apology for that.
Also, hope this review could help for any further communicate like the other review below.q
Update, they did mostly great job for my car, I pick it up about two months+ later when I am back (I asked about after a month they told me will be done in a week but a week later it still on progres.) so the speed can be better.
After I pick it up, I found several problems on the gas station nearby, drive back, and they fixed it. (My windshield water control goes opposite way. And the front bumper still goes out a little bit.)
Most of the stuff that I see in person was very nice.
After that, I change one star to four stars. Could be better will faster speed and Pro work.
And again Vitoria at the front desk and the lady manager we're very very nice!
5 out of 5 starsposted 1 month ago
Have had two vehicles repaired here. Top notch and certified with most manufacturers. Best place I have been for body work.
3 out of 5 starsposted 4 months ago
This review is only about the lack of communication. I was told my car would be done today and it was not ready. I called the day prior to arrange a way to pick it up but was not called back. I have missed an hour of work and now have to figure out how to get my car since I am driving another one. Probably wont even be able to pick it up until next week. All I ask is that someone could have called me this morning and let me know it was not ready. But then again I could have called when I left at 740am. I hope this review helps improve any future communications with any customer. P.s. they do a great job on repairs. I've seen the work on my car but just not happy with the communication. I got the car back and it was repaired very well.
After we were all on the same page things went well.
622 S. Hacienda Dr. Tempe AZ. 85281
In Business Since 1993
Hours of Operation:
Monday- Friday | 7:30 am till 5:30 pm
Saturday - Sunday | Closed