Chrysler Certified Collision Repair Provider Network
Southwest Collision is a Chrysler Certified Collision Repair Provider. This unique program identifies collision repair centers that have all the critical tools, equipment, training, and facilities to properly repair Chrysler and Fiat vehicles to original manufacturer specifications
Choosing a Chrysler Certified Collision Repair Provider gives you many advantages:
- Chrysler requires all shops to be I-Car Gold certified and trained to repair the vehicle to maintain future crash worthiness
- Prioritized use of quality Genuine Chrysler Replacement Parts
- The necessary tools and equipment needed to repair your vehicle
- Skilled repairs along with Genuine Chrysler Parts help preserve your vehicle’s value
- Lifetime warranty on complete collision repair **
- Chrysler makes a thorough facility analysis and prepares a detailed report to make sure shops are meeting Chrysler Program standards
- Customer survey feedback is provided to shops to ensure the level of customer satisfaction expected
Authentic Chrysler Collision Repair Parts
Authentic Collision Repair Parts by Chrysler are the only parts designed and engineered exclusively for Chrysler vehicles. They preserve the integrity of your vehicle, and keep it looking and performing as it should. That’s why, if you’re in a collision, you should insist on Collision Repair Parts by Chrysler. They’re the same parts and components used at the factory to build your vehicle. It’s a difference you can see:
- They install with a precise, good-as-new fit
- Eliminate odd gaps, mismatched or slightly “off” alignments
- Utilize the same quality materials, paints and coatings to match your vehicle
- Maintain the same level of corrosion protection as your vehicle did when it was new
Generic aftermarket parts often can’t match Chrysler’s precision. In fact, studies show that generic parts deviate considerably in their accuracy of fit, due to dimensional variance, and that as many as four out of five non-OEM (Original Equipment Manufacturer) aftermarket crash parts are inferior to OEM parts.
**Based on the Crash Part Certification Study by the Department of Consumer Affairs and Bureau of Automotive Repair (BAR), in consultation with the California Department of Insurance, January 1, 2003.
Keeping your vehicle like new
Keeping your vehicle “like new” helps ensure you’ll get the greatest return on your investment at the time of resale. Also, if you lease your vehicle, you’ll be expected to return it “up to standard”; otherwise, you may be required to pay additional termination charges. Authentic Collision Repair Parts by Chrysler help protect you and your investment, and help minimize the possibility that your vehicle will lose some of its value unnecessarily.
Chrysler Anti-Corrosion Warranty
Authentic Collision Repair Parts by Chrysler are the only parts protected by the Chrysler New Vehicle Anticorrosion Limited Warranty. Generic aftermarket and salvage parts are not covered.* In addition, if generic aftermarket or salvage parts cause any corrosion to bleed onto original parts, the affected parts will not be covered. And if the use of an aftermarket or salvage part causes damage to wiring or air bag deployment, you could be placing more than your warranty in jeopardy. One more thing to consider: Aftermarket part companies don’t have your ownership or lease information, so contacting you in the event of a recall is virtually impossible—even more reason why you should insist up front that your vehicle be repaired only with authentic Collision Repair Parts by Chrysler.
Your Insurance Coverage
Each state has unique minimum liability insurance requirements you must carry. For information on those requirements, please see your insurance provider. As you determine how to protect your vehicle, here are a few points to consider:
- Your automobile insurance policy is a binding legal contract. Be sure to read it.
- A standard automobile insurance collision policy will pay for covered repairs up to the fair market value of your vehicle less any deductible you have chosen for your policy. It’s important to remember that this value can be significantly lower than the cost of replacing your vehicle (or your loan balance). If your vehicle is financed or leased, you will need “gap insurance” in order to be reimbursed any difference between what you owe and what the vehicle is worth.
- In addition to gap insurance, many companies offer replacement cost coverage to cover the total cost of replacing your new vehicle(s) in the event of a total loss. MOPAR® recommends that you carefully review this option and give it serious consideration.
- Insurance companies are stepping up their use of non-OEM (Original Equipment Manufacturer) parts (salvage and aftermarket parts). Here’s a sample of policy language that allows an insurance company to use non-OEM parts:”(The insurance company’s) preparation of Auto Physical Damage estimates contain: CAPA certified sheet metal parts, quality salvage, rebuilt, reconditioned and/or remanufactured OEM parts as they apply and the adjuster determines they are of like kind and quality. Non-certified aftermarket crash parts where the manufacturer’s warranty meets or exceeds the OEM warranty, to include headlamps, tail lamps, front/rear bumper covers, and bumper parts (excluding energy absorbers and HSLA reinforcements).”
- Some insurers have specific additional premiums to add the right to repair with all OEM parts. Check with your insurer about how much this will add to your premiums.
- It is important to remember that your vehicle is designed to perform as a system and must pass strict tests to ensure the safety of the occupants. Replacement of parts with anything other than genuine OEM parts could alter the performance of the vehicle in a future accident. Therefore, be sure to know what type of parts your insurer will use in case of an accident, prior to accepting coverage.
- Some state governments have responded to this issue and have specific rules regarding the use of non-OEM parts. Below are two examples from the state of Michigan and the state of Texas:
State of Michigan
Michigan law requires a collision repair facility to inform you in writing if the replacement parts used to repair your vehicle are not OEM (Original Equipment Manufacturer, the company that manufactured your vehicle). Parts not produced by the vehicle manufacturer may be of a lesser quality and, if used, may void the manufacturer’s warranty. Before authorizing collision repairs, make sure you inform the repair facility and your insurance company if you only want the repair completed with OEM parts.
Texas Department of Insurance
27. CHOICE OF REPAIR SHOP AND REPLACEMENT PARTS. You have the right to choose the repair shop and replacement parts for your vehicle. An insurance company may not specify the brand, type, kind, age, vendor, supplier, or condition of parts or products used to repair your automobile.
- Be sure to know your rights within your state. To learn the laws or regulations in your state, go to your state government’s website and search for: insurance regulations and autobody repair parts.
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**When Genuine Chrysler parts are used.