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Ford Certified Collision Repair Provider

Ford Certified Collision Repair Provider

Ford Certified Collision Repair Provider Network

“In addition to providing customers with top-quality vehicle repairs, this new program is designed to meet the needs of both the insurance industry and dealers who want to enhance and improve their current operations,” said Dan Townsend, Ford Certified Collision Repair Provider. “Under development and testing for the past year-and-a-half, the pilot program presently involves 15 dealers in Southern California and Arizona.”

Ford Certified Collision Repair Provider

Ford Certified Collision Repair Provider:

  • Ford requires all shops to be I-Car Gold certified and trained to repair the vehicle to maintain future crash worthiness
  • Prioritized use of quality Genuine Ford Replacement Parts
  • Ford F-150 Aluminum certified repair facility
  • The necessary tools and equipment needed to repair your vehicle
  • Skilled repairs along with Genuine Parts help preserve your vehicle’s value
  • Lifetime warranty on complete collision repair **
  • Ford makes a thorough facility analysis and prepares a detailed report to make sure shops are meeting (CCRN) standards
  • Customer survey feedback is provided to shops to ensure the level of customer satisfaction expected
  • Experts inspect each collision repair shop to ensure that they meet tough acceptance criteria
  • During the rigorous certification process, which follows an intensive ten-week training and program implementation stage
    • An independent third party company inspects estimating procedures
    • Repair quality
    • Equipment availability
    • Training levels
    • Mandatory government licenses
    • Customer satisfaction data
  • (CCRN) is also unique in that shops are required to have and use a computerized unibody and frame measuring system, providing both pre-repair and post-repair dimensioning reports tied to the overall process quality control program
  • In an extra step to assure quality repairs the independent experts at the time of certification, perform a detailed formal inspection of three “in process” vehicles
  • Additionally, they rate the attractiveness of the customer waiting areas
  • Organization and lighting levels in shop areas are also evaluated
  • All of these checkpoints, among other criteria, must meet Ford’s standards before shops are certified
  • Finally, to meet ongoing quality control standards, dealers must pass annual CCRN re-certification standards
  • CCRN also requires shops to implement a new process for tracking:
    • Customer satisfaction data
    • Collision Repair Industry INSIGHT, a well-known industry consulting group, worked with key insurers and dealers to develop an expanded CSI program which meets specific requirements
  • The monthly reports track information by:
    • Insurer and key quality trends and targets then compares this information with industry benchmarks
    • This system also immediately “red flags” any concerns or issues

Ford Certified Collision Repair Provider

Ford Certified Collision Repair Provider program focuses on providing both vehicle owners and their insurance companies. With a combination of high-quality repairs and high customer satisfaction. One key to success in the pilot phase of the CCRN program is a unique quality control program that provides for an eight-point inspection and quality evaluation during the repair process.

The quality process is put in place as part of extensive on-site training in which all dealers participate prior to certification.

**When Genuine Ford parts are used.


Ford Certified Collision Repair Provider

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