Volkswagen Certified Collision Repair Program

I am so impressed with this shop. Their communications were great. And they were very fair with how they handled my car repairs even though it was a specialty Lexus from 2002. When I got my car back I was stunned that it actually looked better than it did before my accident. I worked with Bill and Brian and they assured me everything would be fine all along the way. They even put up with all of my questions and concerns and emails. What really stood out to me was how they really wanted to make everything convenient for me. They came out and got my vehicle and the even returned it. With my busy life it was very difficult to take my vehicle in but they took care of everything. I knew my car was in good hands from the moment I met them and they did not disappoint in the end. I will definitely be using this place again.

The Service and the quality of the repairs are outstanding and unmatched. I brought my BMW in on numerous occasions and I left happy each time. I would definitely recommend southwest Collision center to anyone.

DO NOT GO HERE, had to pay $2,575 for an estimate!

They will screw you over! I would give ZERO stars if I could.
3/19/18: I came to SW collision and informed Terrell about interest in services which was only an estimate to fix my bumper and that I DON'T want to fix the car.
3/21/18: Was when they completed the estimate.
3/22/18: Was when State farm came to look at car provided estimate, which was when I informed SW collision I wanted to come get the car and pay out of my own money.

They told me that they needed to get paid by State Farm, and for me NOT to contact them as it will prolong the process to obtain my car. I called them 12 from 3/21/2018 to 4/6/2018, to check on getting my car. They were holding my car to charge me for "storage fees ($110/day)," even though I was ready to pay for it on 3/22/2018. They gave me my car back in SHAMBLES, as seen in the photo in my profile. The total I should have paid only $705, which included: 2 days of storage $110/day, $300 for 6hrs of labor and $295 for "vehicle loss process," but I had to pay $2,575! I asked for a refund, they admitted to fault and offered me $330 and when I declined they offered me $400 and asked me to sign a letter of acceptance, which I did not. They didn't put my bumper on correctly and it fell off immediately, took apart my trunk and convertible and didn't put it back together; now my convertible is not able to work appropriately.

My name is Ron Williams and I am thrilled to share my experiences with Southwest Collision. As a result of an accident, my Volvo C30 suffered pretty extensive damage to its front-end. Having had an impressive experience with Southwest collision prior to this accident (a nasty door dent that someone left me as a gift in a parking lot!), I knew that my front-end damage would be fixed professionally, and without shortcuts. Long-story-short, my Volvo came back to me in SHOWROOM CONDITION! The workmanship in terms of body fit-and-finish is definitively seamless and excellent. And just as importantly, my C30 rides and handles EXACTLY as it did prior to the accident. The performance of the suspension and front-end components is - in a word - superb. A very special shout out is due to my ultra-talented technician, Chris Hansen! Thank you, Chris, for your consummate excellence and dedication to your Craft. I also salute the owner, George Galowicz, for his first-class stewardship in running such a tight, first-class organization. To Tandi, Victoria and Aubri, you good people authentically represent the warm and inviting face of your customer-focused company. All three of you deserve so much credit for keeping me informed every step of the way, and for helping me to maintain my sanity as my Volvo evolved from being BROKEN to being made absolutely GORGEOUS all over again! In closing, I can't thank the Southwest Collision Team enough, so I offer the company my highest recommendation...if anyone needs their car professionally repaired and wants to avoid dealing with dishonorable, second-rate repair shops, I encourage you to bring your vehicle to Southwest Collision. You will thank yourself for making a decision that you will look back on with confidence, pride and satisfaction!
Sincerely, Ron Williams, A southwest customer for life!

Have had two vehicles repaired here. Top notch and certified with most manufacturers. Best place I have been for body work.