Volkswagen Certified Collision Repair Program

This review is only about the lack of communication. I was told my car would be done today and it was not ready. I called the day prior to arrange a way to pick it up but was not called back. I have missed an hour of work and now have to figure out how to get my car since I am driving another one. Probably wont even be able to pick it up until next week. All I ask is that someone could have called me this morning and let me know it was not ready. But then again I could have called when I left at 740am. I hope this review helps improve any future communications with any customer. P.s. they do a great job on repairs. I've seen the work on my car but just not happy with the communication.

When I went to the shop, the guy was excellent, and the lady in front desk was amicable. That made me believe that they could do a great job.

But after that, I received a call back (just today/ March 22/18-09:54am) makes me very mad. The lady on the phone (Casey something?) very rude and spluttered due to the phone call cuts out( I couldn't hear her well). I misunderstood that she was calling from the Southwind Insurance Company instead of the Southwest Collision, she did not understand and keep saying: have a good day bye bye sir(badly) with no patient and further explanation.

This sudden call ruins all my good mood in the morning and makes me want to try to go another place. This is absolutely not the right way to call back to check if your customer is still interested in your business. They should make an apology for that.

Also, hope this review could help for any further communicate like the other review below.q

Southwest Collision Auto once again has proven to be the BEST all around in taking care of my car repairs. Chris Hansen and his colleagues were most helpful in looking at the problem, making their recommendation and putting words to action as they fixed the problem all under 30 minutes. I would highly recommend Southwest Collision Auto to anyone. They are both honest in their dealings, good at their word.and the icing on the cake, they have a wonderful and professional front desk employees.

So here I am again for my 2nd time to have Southwest collision repair my truck. Going through an insurance company can be a real pain in the but and time-consuming etc. Well Patrick has done nothing but help me through the entire process from start to finish. My truck looks amazing as they did a great job and they also give you a life time warranty on the paint as well, meaning in this AZ heat if it ever fades or the clear coat peals or anything else that causes the paint to peal etc is 100% life time warranty as long as you own the vehicle. Talk about piece if mind. Lol... Anyways not only do they stand behind their work but they really go above and beyond for the customer. Patrick has been amazing for me and is just very reliable and communicates well with me on each step and never rushes me to finish our sometimes 30 min phone conversations etc. So thanks again Southwest Collision! :)

I used southwest collision when I was rear ended. They were great to work with! Provided me with regular updates and dealt with the adjuster from the insurance company. Did great work and had amazing customer service! Would recommend to anyone! Thanks again!