Volkswagen Certified Collision Repair Program

I had my 2015 Audi A8 repaired there after a small parking lot mishap. They literally took care of everything and Brian took incredible care of me. From arranging for my rental car to getting the repairs authorized through the idiot that hit me insurance company ( yes he fought to get the car repaired correctly with factory OEM parts ) to flawless communication through the entire process. When the car was delivered it was cleaner than when I picked the car up from the dealership.

It was one of the BEST costumer service experiences that Ive ever encountered..

AND.. The repairs were flawless.. Brian, your team is amazing!

Thank you

John Smith

This review is only about the lack of communication. I was told my car would be done today and it was not ready. I called the day prior to arrange a way to pick it up but was not called back. I have missed an hour of work and now have to figure out how to get my car since I am driving another one. Probably wont even be able to pick it up until next week. All I ask is that someone could have called me this morning and let me know it was not ready. But then again I could have called when I left at 740am. I hope this review helps improve any future communications with any customer. P.s. they do a great job on repairs. I've seen the work on my car but just not happy with the communication. I got the car back and it was repaired very well.
After we were all on the same page things went well.

When I went to the shop, the guy was excellent, and the lady in front desk was amicable. That made me believe that they could do a great job.

But after that, I received a call back (just today/ March 22/18-09:54am) makes me very mad. The lady on the phone (Casey something?) very rude and spluttered due to the phone call cuts out( I couldn't hear her well). I misunderstood that she was calling from the Southwind Insurance Company instead of the Southwest Collision, she did not understand and keep saying: have a good day bye bye sir(badly) with no patient and further explanation.

This sudden call ruins all my good mood in the morning and makes me want to try to go another place. This is absolutely not the right way to call back to check if your customer is still interested in your business. They should make an apology for that.

Also, hope this review could help for any further communicate like the other review below.q

Don’t go to them if you are paying out of pocket. The only thing that they want is your money. The estimation was really expensive, so I did not want to fix my car right now, they charged me a lot of money + a 250$ Admin fee that they did not tell me about. They will treat you with respect, until you decide not to repair.

Southwest Collision Auto once again has proven to be the BEST all around in taking care of my car repairs. Chris Hansen and his colleagues were most helpful in looking at the problem, making their recommendation and putting words to action as they fixed the problem all under 30 minutes. I would highly recommend Southwest Collision Auto to anyone. They are both honest in their dealings, good at their word.and the icing on the cake, they have a wonderful and professional front desk employees.