I am so impressed with this shop. Their communications were great. And they were very fair with how they handled my car repairs even though it was a specialty Lexus from 2002. When I got my car back I was stunned that it actually looked better than it did before my accident. I worked with Bill and Brian and they assured me everything would be fine all along the way. They even put up with all of my questions and concerns and emails. What really stood out to me was how they really wanted to make everything convenient for me. They came out and got my vehicle and the even returned it. With my busy life it was very difficult to take my vehicle in but they took care of everything. I knew my car was in good hands from the moment I met them and they did not disappoint in the end. I will definitely be using this place again.
DO NOT GO HERE, had to pay $2,575 for an estimate!
They will screw you over! I would give ZERO stars if I could.
3/19/18: I came to SW collision and informed Terrell about interest in services which was only an estimate to fix my bumper and that I DON'T want to fix the car.
3/21/18: Was when they completed the estimate.
3/22/18: Was when State farm came to look at car provided estimate, which was when I informed SW collision I wanted to come get the car and pay out of my own money.
They told me that they needed to get paid by State Farm, and for me NOT to contact them as it will prolong the process to obtain my car. I called them 12 from 3/21/2018 to 4/6/2018, to check on getting my car. They were holding my car to charge me for "storage fees ($110/day)," even though I was ready to pay for it on 3/22/2018. They gave me my car back in SHAMBLES, as seen in the photo in my profile. The total I should have paid only $705, which included: 2 days of storage $110/day, $300 for 6hrs of labor and $295 for "vehicle loss process," but I had to pay $2,575! I asked for a refund, they admitted to fault and offered me $330 and when I declined they offered me $400 and asked me to sign a letter of acceptance, which I did not. They didn't put my bumper on correctly and it fell off immediately, took apart my trunk and convertible and didn't put it back together; now my convertible is not able to work appropriately.
My name is Ron Williams and I am thrilled to share my experiences with Southwest Collision. As a result of an accident, my Volvo C30 suffered pretty extensive damage to its front-end. Having had an impressive experience with Southwest collision prior to this accident (a nasty door dent that someone left me as a gift in a parking lot!), I knew that my front-end damage would be fixed professionally, and without shortcuts. Long-story-short, my Volvo came back to me in SHOWROOM CONDITION! The workmanship in terms of body fit-and-finish is definitively seamless and excellent. And just as importantly, my C30 rides and handles EXACTLY as it did prior to the accident. The performance of the suspension and front-end components is - in a word - superb. A very special shout out is due to my ultra-talented technician, Chris Hansen! Thank you, Chris, for your consummate excellence and dedication to your Craft. I also salute the owner, George Galowicz, for his first-class stewardship in running such a tight, first-class organization. To Tandi, Victoria and Aubri, you good people authentically represent the warm and inviting face of your customer-focused company. All three of you deserve so much credit for keeping me informed every step of the way, and for helping me to maintain my sanity as my Volvo evolved from being BROKEN to being made absolutely GORGEOUS all over again! In closing, I can't thank the Southwest Collision Team enough, so I offer the company my highest recommendation...if anyone needs their car professionally repaired and wants to avoid dealing with dishonorable, second-rate repair shops, I encourage you to bring your vehicle to Southwest Collision. You will thank yourself for making a decision that you will look back on with confidence, pride and satisfaction!
Sincerely, Ron Williams, A southwest customer for life!
When I went to the shop, the guy was excellent, and the lady in front desk was amicable. That made me believe that they could do a great job.
But after that, I received a call back (just today/ March 22/18-09:54am) makes me very mad. The lady on the phone (Casey something?) very rude and spluttered due to the phone call cuts out( I couldn't hear her well). I misunderstood that she was calling from the Southwind Insurance Company instead of the Southwest Collision, she did not understand and keep saying: have a good day bye bye sir(badly) with no patient and further explanation.
This sudden call ruins all my good mood in the morning and makes me want to try to go another place. This is absolutely not the right way to call back to check if your customer is still interested in your business. They should make an apology for that.
Also, hope this review could help for any further communicate like the other review below.q
Update, they did mostly great job for my car, I pick it up about two months+ later when I am back (I asked about after a month they told me will be done in a week but a week later it still on progres.) so the speed can be better.
After I pick it up, I found several problems on the gas station nearby, drive back, and they fixed it. (My windshield water control goes opposite way. And the front bumper still goes out a little bit.)
Most of the stuff that I see in person was very nice.
After that, I change one star to four stars. Could be better will faster speed and Pro work.
And again Vitoria at the front desk and the lady manager we're very very nice!/