Thank you Southwest Collision for serving our community and offering to help people (such as myself) install car seats!! I am a new Mom and did not have any experience installing a car seat. Dierk helped me from start to finish when I arrived with my car seat in a box. He helped me understand the manual and was very thorough in explaining how to install my car seat to ensure it is safe. Thank you for all your help and helping me feel secure in how I have my car seat installed.
We would like to thank Bill for sitting with us while we waited for a rental car. He made us feel very comfortable. We would like to thank Noelle and Kayla for their smiles, good humor, and their efficiency with our paperwork. Last and most important, we want to thank Jeremy for delivering the service he promised we would receive. He made the process fun and we laughed a lot and we had no worries while our car was in his care.
One last acknowledgment to the workers we did not meet. Thank you for delivering on Jeremy's promise to us. Buddy looks good as new.
Dropped my vehicle off over a month ago, they used scare tactics to convince me to leave a perfectly drivable vehicle and told me it would be done in about three weeks. Since then, they have done nothing to keep me informed or contact me whatsoever. I've had to call them constantly to get any kind of information about what's going on with my vehicle. Once they have the money from your insurance company, they'll put you on hold or connect you too voicemail boxes and never actually talk to you. The service writer I've been dealing with has been deliberately dishonest with both my insurance company as well as myself, and completely unaccountable for the unreasonable amount of time it's taken. They haven't returned my phone calls or given me any update for almost two calendar weeks now. I would trust a two-headed rattlesnake before I would ever trust anyone at this company again..