Southwest Collision and Car Care Center
Factory Certified Collision Repair Provider
622 S. Hacienda Dr. Tempe AZ. 85281
Hello, I’m Todd Tracy with the Tracy Law Firm in Dallas, Texas and I’m in my Crash Lab with a 2010 Honda Fit that has not ever been involved in an accident and has never been repaired. We are going to send this vehicle to California to a NHTSA-approved crash test facility called Karco. They are going to run this vehicle into a narrow frontal offset barrier at 40 miles per hour. We are then going to take two additional 2010 Honda Fit vehicles that are presently at Burl’s Auto Body Shop in Henderson, Texas where the following repair modifications are being done: first, we are taking the windshield, the Original Equipment Manufacturer (OEM) windshield, and we are replacing that with an aftermarket windshield. We are then taking the roof off of the vehicle, removing the 108 welds that the OEM Honda put on there to secure the roof to the safety cage, and we are going to glue that roof on using 3M 8115 adhesive glue. We are then going to run a crash test with that vehicle, running the same narrow frontal offset at 40 miles an hour.
We are then going to take a third vehicle that’s also at Burl’s Collision Center in Henderson, Texas, and we’re going to do the following: we are going to replace the front bumper, the front radiator support, the quarter panel, the door, all of the glass, and we are going to use aftermarket parts that are non OEM approved, and then we’re going to ship that vehicle out to California as well and have that same crash test performed.
“The vehicle repair industry must follow the OEM repair specifications to the letter, and when they don’t, people die or get seriously injured.”
Why are we doing this? Why are we putting our money where our mouth is? Because for so long, the insurance industry and the aftermarket industry has said you do not need to follow OEM repair specifications, that our aftermarket parts are just as safe as the OEM’s original parts. We’re putting those statements to the test. We are using the scientific method to prove our point that the vehicle repair industry must follow the OEM repair specifications to the letter, and when they don’t, people die or get seriously injured. I encourage you to stay focused on this very important issue, and as the results come out, we will forward them to you.
Most people don’t know that they can sue car manufacturers, bus manufacturers and 18-wheeler truck manufacturers for unsafe vehicles that cause wrongful death or serious personal injury in car accidents.
Personal injury lawyer Todd Tracy focuses on “Who Caused The Serious Car Accident Injuries or Death” — not who caused the accident. Even if you may be at fault in the cause of the accident such loosing control on an icy or wet surface, you still may have a case if your vehicle’s safety systems failed to protect you. Car companies are required by federal motor vehicle safety standards to make vehicles that will protect the driver and passengers from catastrophic injuries or death.
If you, a family member or a friend have suffered a traumatic car accident injury or they were killed in an auto accident, you need to contact a car accident lawyer with a successful record in court for fighting the world’s biggest car companies.
5 out of 5 starsposted 1 month ago
I had my 2015 Audi A8 repaired there after a small parking lot mishap. They literally took care of everything and Brian took incredible care of me. From arranging for my rental car to getting the repairs authorized through the idiot that hit me insurance company ( yes he fought to get the car repaired correctly with factory OEM parts ) to flawless communication through the entire process. When the car was delivered it was cleaner than when I picked the car up from the dealership.
It was one of the BEST costumer service experiences that Ive ever encountered..
AND.. The repairs were flawless.. Brian, your team is amazing!
3 out of 5 starsposted 2 months ago
This review is only about the lack of communication. I was told my car would be done today and it was not ready. I called the day prior to arrange a way to pick it up but was not called back. I have missed an hour of work and now have to figure out how to get my car since I am driving another one. Probably wont even be able to pick it up until next week. All I ask is that someone could have called me this morning and let me know it was not ready. But then again I could have called when I left at 740am. I hope this review helps improve any future communications with any customer. P.s. they do a great job on repairs. I've seen the work on my car but just not happy with the communication. I got the car back and it was repaired very well.
After we were all on the same page things went well.
1 out of 5 starsposted 3 months ago
When I went to the shop, the guy was excellent, and the lady in front desk was amicable. That made me believe that they could do a great job.
But after that, I received a call back (just today/ March 22/18-09:54am) makes me very mad. The lady on the phone (Casey something?) very rude and spluttered due to the phone call cuts out( I couldn't hear her well). I misunderstood that she was calling from the Southwind Insurance Company instead of the Southwest Collision, she did not understand and keep saying: have a good day bye bye sir(badly) with no patient and further explanation.
This sudden call ruins all my good mood in the morning and makes me want to try to go another place. This is absolutely not the right way to call back to check if your customer is still interested in your business. They should make an apology for that.
Also, hope this review could help for any further communicate like the other review below.q
1 out of 5 starsposted 1 month ago
Don’t go to them if you are paying out of pocket. The only thing that they want is your money. The estimation was really expensive, so I did not want to fix my car right now, they charged me a lot of money + a 250$ Admin fee that they did not tell me about. They will treat you with respect, until you decide not to repair.
5 out of 5 starsposted 5 months ago
Southwest Collision Auto once again has proven to be the BEST all around in taking care of my car repairs. Chris Hansen and his colleagues were most helpful in looking at the problem, making their recommendation and putting words to action as they fixed the problem all under 30 minutes. I would highly recommend Southwest Collision Auto to anyone. They are both honest in their dealings, good at their word.and the icing on the cake, they have a wonderful and professional front desk employees.
622 S. Hacienda Dr. Tempe AZ. 85281
In Business Since 1993
Hours of Operation:
Monday- Friday | 7:30 am till 5:30 pm
Saturday - Sunday | Closed