Southwest Collision and Car Care Center
Factory Certified Collision Repair Provider
622 S. Hacienda Dr. Tempe AZ. 85281
Hello, I’m Todd Tracy with the Tracy Law Firm in Dallas, Texas and I’m in my Crash Lab with a 2010 Honda Fit that has not ever been involved in an accident and has never been repaired. We are going to send this vehicle to California to a NHTSA-approved crash test facility called Karco. They are going to run this vehicle into a narrow frontal offset barrier at 40 miles per hour. We are then going to take two additional 2010 Honda Fit vehicles that are presently at Burl’s Auto Body Shop in Henderson, Texas where the following repair modifications are being done: first, we are taking the windshield, the Original Equipment Manufacturer (OEM) windshield, and we are replacing that with an aftermarket windshield. We are then taking the roof off of the vehicle, removing the 108 welds that the OEM Honda put on there to secure the roof to the safety cage, and we are going to glue that roof on using 3M 8115 adhesive glue. We are then going to run a crash test with that vehicle, running the same narrow frontal offset at 40 miles an hour.
We are then going to take a third vehicle that’s also at Burl’s Collision Center in Henderson, Texas, and we’re going to do the following: we are going to replace the front bumper, the front radiator support, the quarter panel, the door, all of the glass, and we are going to use aftermarket parts that are non OEM approved, and then we’re going to ship that vehicle out to California as well and have that same crash test performed.
“The vehicle repair industry must follow the OEM repair specifications to the letter, and when they don’t, people die or get seriously injured.”
Why are we doing this? Why are we putting our money where our mouth is? Because for so long, the insurance industry and the aftermarket industry has said you do not need to follow OEM repair specifications, that our aftermarket parts are just as safe as the OEM’s original parts. We’re putting those statements to the test. We are using the scientific method to prove our point that the vehicle repair industry must follow the OEM repair specifications to the letter, and when they don’t, people die or get seriously injured. I encourage you to stay focused on this very important issue, and as the results come out, we will forward them to you.
Most people don’t know that they can sue car manufacturers, bus manufacturers and 18-wheeler truck manufacturers for unsafe vehicles that cause wrongful death or serious personal injury in car accidents.
Personal injury lawyer Todd Tracy focuses on “Who Caused The Serious Car Accident Injuries or Death” — not who caused the accident. Even if you may be at fault in the cause of the accident such loosing control on an icy or wet surface, you still may have a case if your vehicle’s safety systems failed to protect you. Car companies are required by federal motor vehicle safety standards to make vehicles that will protect the driver and passengers from catastrophic injuries or death.
If you, a family member or a friend have suffered a traumatic car accident injury or they were killed in an auto accident, you need to contact a car accident lawyer with a successful record in court for fighting the world’s biggest car companies.
1 out of 5 starsposted 1 month ago
DO NOT GO HERE, had to pay $2,575 for an estimate!
They will screw you over! I would give ZERO stars if I could.
3/19/18: I came to SW collision and informed Terrell about interest in services which was only an estimate to fix my bumper and that I DON'T want to fix the car.
3/21/18: Was when they completed the estimate.
3/22/18: Was when State farm came to look at car provided estimate, which was when I informed SW collision I wanted to come get the car and pay out of my own money.
They told me that they needed to get paid by State Farm, and for me NOT to contact them as it will prolong the process to obtain my car. I called them 12 from 3/21/2018 to 4/6/2018, to check on getting my car. They were holding my car to charge me for "storage fees ($110/day)," even though I was ready to pay for it on 3/22/2018. They gave me my car back in SHAMBLES, as seen in the photo in my profile. The total I should have paid only $705, which included: 2 days of storage $110/day, $300 for 6hrs of labor and $295 for "vehicle loss process," but I had to pay $2,575! I asked for a refund, they admitted to fault and offered me $330 and when I declined they offered me $400 and asked me to sign a letter of acceptance, which I did not. They didn't put my bumper on correctly and it fell off immediately, took apart my trunk and convertible and didn't put it back together; now my convertible is not able to work appropriately.
3 out of 5 starsposted 3 weeks ago
When I went to the shop, the guy was excellent, and the lady in front desk was amicable. That made me believe that they could do a great job.
But after that, I received a call back (just today/ March 22/18-09:54am) makes me very mad. The lady on the phone (Casey something?) very rude and spluttered due to the phone call cuts out( I couldn't hear her well). I misunderstood that she was calling from the Southwind Insurance Company instead of the Southwest Collision, she did not understand and keep saying: have a good day bye bye sir(badly) with no patient and further explanation.
This sudden call ruins all my good mood in the morning and makes me want to try to go another place. This is absolutely not the right way to call back to check if your customer is still interested in your business. They should make an apology for that.
Also, hope this review could help for any further communicate like the other review below.q
Update, they did mostly great job for my car, I pick it up about two months+ later when I am back (I asked about after a month they told me will be done in a week but a week later it still on progres.) so the speed can be better.
After I pick it up, I found several problems on the gas station nearby, drive back, and they fixed it. (My windshield water control goes opposite way. And the front bumper still goes out a little bit.)
Most of the stuff that I see in person was very nice.
After that, I change one star to four stars. Could be better will faster speed and Pro work.
And again Vitoria at the front desk and the lady manager we're very very nice!/
Few days later my front bumper still pops out
5 out of 5 starsposted 3 months ago
I had my 2015 Audi A8 repaired there after a small parking lot mishap. They literally took care of everything and Brian took incredible care of me. From arranging for my rental car to getting the repairs authorized through the idiot that hit me insurance company ( yes he fought to get the car repaired correctly with factory OEM parts ) to flawless communication through the entire process. When the car was delivered it was cleaner than when I picked the car up from the dealership.
It was one of the BEST costumer service experiences that Ive ever encountered..
AND.. The repairs were flawless.. Brian, your team is amazing!
5 out of 5 starsposted 1 month ago
Have had two vehicles repaired here. Top notch and certified with most manufacturers. Best place I have been for body work.
5 out of 5 starsposted 2 weeks ago
Helped fix my bumper free of charge right before closing time. Best service I have ever received from a body shop!
622 S. Hacienda Dr. Tempe AZ. 85281
In Business Since 1993
Hours of Operation:
Monday- Friday | 7:30 am till 5:30 pm
Saturday - Sunday | Closed