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February 3, 2017

Having OEM documents helps in insurer negotiations

Though there’s likely always going to be local adjusters who refuse to listen, the latest completed “Who Pays for What?” survey found OEM repair procedures to be an effective tool in collision repair-insurer negotiations.
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February 3, 2017

How many shops assume damage doesn’t need scan

About 37 percent didn’t pre-repair scan because “We don’t get paid for vehicle scans by the insurer,” and 31 percent followed suit for that reason on post-scans.
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February 3, 2017

Why you don’t fix cars like you did 20 years ago

For shops that run into a customer, adjuster — or worse, an auto body technician– who insists past collision repair methodology will always work on the cars of today, go to the videotape.
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February 3, 2017

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